If you are not satisfied?

The direct dialogue is often the best. If you are not satisfied with the way you have been treated by your unit, please contact your relationship manager or the Management. It may just be a mistake or a misunderstanding, which can easily be addressed.

If you are still not satisfied...

If you assess that it has not been possible to find a solution through dialogue with your relationship manager or the Management, please contact the business director of:

Private Banking Copenhagen: Lars Mikkelsen
Hamburg: Jens Smedegaard Andersen
Personal Clients: Hanne Birgitte Møller
Corporate Clients: Rune Møller
Private Banking: Erling Fløe Kristensen

The business director will subsequently look further into the matter.

Making a complaint

If you are not satisfied with the outcome of your dialogue with us, you may file a complaint with Jyske Bank's complaints officer, Legal Department:

Jyske Bank A/S
Juridisk Afdeling
Vestergade 8-16
DK-8600 Silkeborg
juridisk@jyskebank.dk

Complaints outside Jyske Bank

If Jyske Bank's complaints officer rejects your complaint, of if you are not satisfied with the answer from the Bank's complaints officer, you may file a complaint with the Danish Complaint Board of Banking Services (Pengeinstitutankenævnet):

Pengeinstitutankenævnet
Store Kongensgade 62, 2. sal
DK-1264 København K
http://www.pengeinstitutankenaevnet.dk/

You may also use the EU Commision's online complaints portal. This is in particular relevant if you are a consumer domiciled in another EU country. If you file a complaint through the complaints portal, you must provide information about Jyske Bank's email address:  juridisk@jyskebank.dk.

If you wish to complain about Jyske Bank (Gibraltar)

If you are not satisfied with the outcome of your dialogue with Jyske Bank Gibraltar, you may file a complaint in writing with:

The Manager, Jyske Bank, Gibraltar Ltd, 76 Main Street, PO Box 143, Gibraltar

Alternatively, you may file your complaint by email with: Compliance@jyskebank.gi.

If you are not satisfied with the handling of your complaint, you may file the complaint with Gibraltar's Office of Fair Trading  (Phone: +350 20071700/email oft@gibraltar.giv.gi)

You may also use the EU Commision's online complaints portal. This is in particular relevant if you are a consumer domiciled in another EU country. If you file a complaint through the complaints portal, you must provide information about Jyske Bank's email address: juridisk@jyskebank.dk.